No matter what side you’re on, customer service is a difficult field! Agents are often underpaid and undertrained but doing their best, while customers suffer from it.
Are you a procrastinator? Find ways to avoid doing something out of fear of failure or judgement? Check out some of my tips to help you out of the procrastination station!
Every workplace is unique; there is no “one size fits all” recipe for success. But there is a basic roadmap that applies to every industry: that when we stand out, stand up, and stand together, we all succeed. Recognize your own strengths, and surround yourself with others who can be strong where you are not. Collaboration is at its best — and most effective — when everyone taps into their unique strengths to orient toward a shared goal: collective success.