Customer Service Support

“Instead of focusing on the competition, focus on the customer.”

~Scott Cook

Customer Service Specialist & CRM Technical Engineer

Customer Service SupportCustomer Service Support

Customer Service Manager

  • Ensure to provide excellent customer service through phone, e-mail, chat, etc. in timely and accurate manner.

  • Serve as liaison between customer support team, management and customer to improve customer service and business productivity.

  • Analyze customer complaints and provide appropriate corrective actions.

  • Assist directly or route customers to the appropriate personnel for assistance.

  • Ensure customer satisfaction by meeting customer needs in courteous and timely manner.

  • Track, follow-up and resolve customer’s outstanding issues quickly.

  • Develop customer service programs and implement training for enhanced productivity and service.

  • Prepare documentation and reports on routine customer correspondence for future reference purpose.

  • Develop and maintain in-depth product knowledge.

  • Communicate customer feedback to technical and marketing teams in order to develop processes for better serving customers.

  • Maintain weekly reports on customer inquiries, responses and feedback so as to develop customer service analytics and trends.

“Good customer service costs less than bad customer service.”

— Sally Gronow

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Zendesk and CRM Expert

Zendesk & CRM Expert

Data Migration
Development Services
Design/Guide Theming
System Integrator
CX Consultant